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Monthly Archives December 2007

Adventures in Airline Travel

Today I flew from my home in the Seattle area to New York’s La Guardia airport. This seems to nearly always be an adventure, but this one was unusual, so I wanted to comment on the customer’s perspective. The flight routed through the airline’s major hub in Minneapolis (MSP) (so now you know which airline [...]

Posted 10 December 2007 † Mark Rosenthal § Quality ‡ Comments (1) ° Tagged:

Really Long Takt Times

One question I see coming up a lot in various forums is how to deal with issues unique to very long takt times. By “very long” I usually hear about many hours, sometimes days, occasionally weeks. Because it comes up fairly often, I thought I would take a shot at addressing it here. I think [...]

Posted 03 December 2007 † Mark Rosenthal § Jidoka § Pacing ‡ Comments (3) ° Tagged: , ,