Although my experience of late has been with a particular “red tail” airline (soon, I hear to be part of the “triangle” airline..), this applies to any service counter. I fly a lot. As such, I find myself in front of the Sea-Tac airline counter a lot. So much that I recognize most of the [...]
Corpus Christi, Texas: Hospital error blamed for more infant overdoses – Yahoo! News Key points of the story are: 14 babies received heparin overdoses while in intensive care. Two premature twins died, though it is unknown if this was the cause. …pharmacy workers at Christus Spohn Hospital South made what the hospital called a "mixing [...]
In the last post I brought up the advantage of having a long range plan vs. quarter-to-quarter thinking. I’d like to explore the concept a little more by way of an analogy. Put yourself in the spring of 1961. The USSR, by all demonstrative measures, is ahead of the USA in human space flight, and [...]
Gabriela asked some good questions in a comment on “ More Short Term Thinking.” One of her questions was about Toyota’s apparent lead in hybrid cars. Was it luck, or was it planned? One answer to that question is in Liker’s book The Toyota Way when he discusses their product development system, specifically using the [...]