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	<title>Comments on: Hospital Error &#8211; Heparin in the news again</title>
	<atom:link href="http://theleanthinker.com/2008/07/11/hospital-error-heparin-in-the-news-again/feed/" rel="self" type="application/rss+xml" />
	<link>http://theleanthinker.com/2008/07/11/hospital-error-heparin-in-the-news-again/</link>
	<description>Thoughts and insights from the shop floor.</description>
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		<title>By: Management Improvement Carnival #40 — Lean Blog</title>
		<link>http://theleanthinker.com/2008/07/11/hospital-error-heparin-in-the-news-again/comment-page-1/#comment-36163</link>
		<dc:creator>Management Improvement Carnival #40 — Lean Blog</dc:creator>
		<pubDate>Thu, 28 Jul 2011 03:46:12 +0000</pubDate>
		<guid isPermaLink="false">http://theleanthinker.com/?p=154#comment-36163</guid>
		<description>[...] Hospital Error &#8211; Heparin in the news again (The Lean Thinker Blog): &#8220;I am reasonably certain that the two workers who went on &#8220;voluntary leave&#8221; (yeah, right) will absorb more than their share of blame as the system solves the problem by asking the &#8220;Five Who?&#8221; questions.&#8221; [...]</description>
		<content:encoded><![CDATA[<p>[...] Hospital Error &#8211; Heparin in the news again (The Lean Thinker Blog): &#8220;I am reasonably certain that the two workers who went on &#8220;voluntary leave&#8221; (yeah, right) will absorb more than their share of blame as the system solves the problem by asking the &#8220;Five Who?&#8221; questions.&#8221; [...]</p>
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		<title>By: Robert van der Heide</title>
		<link>http://theleanthinker.com/2008/07/11/hospital-error-heparin-in-the-news-again/comment-page-1/#comment-6186</link>
		<dc:creator>Robert van der Heide</dc:creator>
		<pubDate>Thu, 07 Aug 2008 04:14:32 +0000</pubDate>
		<guid isPermaLink="false">http://theleanthinker.com/?p=154#comment-6186</guid>
		<description>I may have an idea for a visual poka-yoke that would apply whether it was a mixup between stocked doses or an error in diluting a standard solution:

The stuff should be shipped with a certain amount of food coloring proportional to the amount active ingredient.  The kids&#039; version would be visibly different from the adults&#039;, and whether you&#039;d mixed it wrong or grabbed the wrong bottle by mistake, you&#039;d know.

Does this sound at all practical?  Is it a technique that&#039;s ever been used elsewhere?</description>
		<content:encoded><![CDATA[<p>I may have an idea for a visual poka-yoke that would apply whether it was a mixup between stocked doses or an error in diluting a standard solution:</p>
<p>The stuff should be shipped with a certain amount of food coloring proportional to the amount active ingredient.  The kids&#8217; version would be visibly different from the adults&#8217;, and whether you&#8217;d mixed it wrong or grabbed the wrong bottle by mistake, you&#8217;d know.</p>
<p>Does this sound at all practical?  Is it a technique that&#8217;s ever been used elsewhere?</p>
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		<title>By: Curious Cat Management Improvement Blog &#187; Management Improvement Carnival #40</title>
		<link>http://theleanthinker.com/2008/07/11/hospital-error-heparin-in-the-news-again/comment-page-1/#comment-5933</link>
		<dc:creator>Curious Cat Management Improvement Blog &#187; Management Improvement Carnival #40</dc:creator>
		<pubDate>Fri, 01 Aug 2008 14:38:17 +0000</pubDate>
		<guid isPermaLink="false">http://theleanthinker.com/?p=154#comment-5933</guid>
		<description>[...] Hospital Error - Heparin in the news again (The Lean Thinker Blog): &#8220;I am reasonably certain that the two workers who went on &#8220;voluntary leave&#8221; (yeah, right) will absorb more than their share of blame as the system solves the problem by asking the &#8220;Five Who?&#8221; questions.&#8221; [...]</description>
		<content:encoded><![CDATA[<p>[...] Hospital Error &#8211; Heparin in the news again (The Lean Thinker Blog): &#8220;I am reasonably certain that the two workers who went on &#8220;voluntary leave&#8221; (yeah, right) will absorb more than their share of blame as the system solves the problem by asking the &#8220;Five Who?&#8221; questions.&#8221; [...]</p>
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		<title>By: Jim Fernandez</title>
		<link>http://theleanthinker.com/2008/07/11/hospital-error-heparin-in-the-news-again/comment-page-1/#comment-5288</link>
		<dc:creator>Jim Fernandez</dc:creator>
		<pubDate>Mon, 14 Jul 2008 16:20:17 +0000</pubDate>
		<guid isPermaLink="false">http://theleanthinker.com/?p=154#comment-5288</guid>
		<description>I’m sure there is also a large legal component to the voluntary leave. 

Thank you Mark for your insight on this.  Your concept of finding the “root error” hit’s home with me.  I work with customer returns and I see the human errors that are made.  At my company we have many inspection operations throughout the process.  We manufacture parts for airplanes...</description>
		<content:encoded><![CDATA[<p>I’m sure there is also a large legal component to the voluntary leave. </p>
<p>Thank you Mark for your insight on this.  Your concept of finding the “root error” hit’s home with me.  I work with customer returns and I see the human errors that are made.  At my company we have many inspection operations throughout the process.  We manufacture parts for airplanes&#8230;</p>
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		<title>By: Mark Graban</title>
		<link>http://theleanthinker.com/2008/07/11/hospital-error-heparin-in-the-news-again/comment-page-1/#comment-5175</link>
		<dc:creator>Mark Graban</dc:creator>
		<pubDate>Sat, 12 Jul 2008 20:14:04 +0000</pubDate>
		<guid isPermaLink="false">http://theleanthinker.com/?p=154#comment-5175</guid>
		<description>It was reported as a &quot;mixing error.&quot; Why they were mixing, I have no idea. Many hospitals (such as Cedar-Sinai, which injured the Quaid twins) buy two separate doses, where the mixup occur there.

Here, maybe they only buy one dose and then dilute it for children&#039;s use? That seems really risky and penny-wise, pound-foolish (but again, I&#039;m speculating).

As I&#039;ve blogged about (and write about in my book), hospitals are too quick to blame individuals instead of looking at process.

To be fair, the people who caused the error probably do feel terrible. It might truly be voluntary leave... many people leave healthcare because they&#039;re devastated an error occurred. But the hospitals are often also quick to suspend or fire people, which isn&#039;t getting to the root cause at all. Sad.</description>
		<content:encoded><![CDATA[<p>It was reported as a &#8220;mixing error.&#8221; Why they were mixing, I have no idea. Many hospitals (such as Cedar-Sinai, which injured the Quaid twins) buy two separate doses, where the mixup occur there.</p>
<p>Here, maybe they only buy one dose and then dilute it for children&#8217;s use? That seems really risky and penny-wise, pound-foolish (but again, I&#8217;m speculating).</p>
<p>As I&#8217;ve blogged about (and write about in my book), hospitals are too quick to blame individuals instead of looking at process.</p>
<p>To be fair, the people who caused the error probably do feel terrible. It might truly be voluntary leave&#8230; many people leave healthcare because they&#8217;re devastated an error occurred. But the hospitals are often also quick to suspend or fire people, which isn&#8217;t getting to the root cause at all. Sad.</p>
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