Comments on: John Shook: “A Technical Problem or a People Problem?” http://theleanthinker.com/2009/06/02/john-shook-a-technical-problem-or-a-people-problem/ Thoughts and insights from the shop floor. Wed, 08 Feb 2012 00:11:11 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Jim Fernandez http://theleanthinker.com/2009/06/02/john-shook-a-technical-problem-or-a-people-problem/comment-page-1/#comment-27286 Jim Fernandez Wed, 03 Jun 2009 14:40:38 +0000 http://theleanthinker.com/?p=650#comment-27286 A very good message Mark. I used to be an electrical and instrumentation techincian. I could fix anything. I was known as Mr. Fixit. Then they made me a supervisor. For a long time I struggled trying to fix people. I tried in vain to fix the situations and fix people's issues just like I fixed the machines. Over many years I learned how to work with people in order to fix their issues and situations. (I still love fixing machines. It's so much easier than fixing people and their issues.) A very good message Mark.

I used to be an electrical and instrumentation techincian. I could fix anything. I was known as Mr. Fixit.

Then they made me a supervisor. For a long time I struggled trying to fix people. I tried in vain to fix the situations and fix people’s issues just like I fixed the machines. Over many years I learned how to work with people in order to fix their issues and situations.

(I still love fixing machines. It’s so much easier than fixing people and their issues.)

]]> By: robert edward cenek http://theleanthinker.com/2009/06/02/john-shook-a-technical-problem-or-a-people-problem/comment-page-1/#comment-27279 robert edward cenek Wed, 03 Jun 2009 10:52:48 +0000 http://theleanthinker.com/?p=650#comment-27279 This is exactly the underlying premise/message/approach of socio-technical work design, the fusing of both systems in how you structure the workplace. This is exactly the underlying premise/message/approach of socio-technical work design, the fusing of both systems in how you structure the workplace.

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