Monthly Archives December 2009

Customer Service Opportunities

Today was traveling on behest of a large corporation, so the travel arrangements were made through them. It all went about as routinely as could be expected on the last weekend before Christmas… for me. Unfortunately the guy I am supposed to meet here had flights going through D.C. that were on a collision trajectory [...]

TheLeanEdge.org

Michael Ballé made me aware of a new site, http://theleanedge.org, that he has started. Its tagline is “a site for lean dialogue with the authors.” He has assembled a panel of some of the most prominent names in the field including: Michael Ballé Art Smalley Jeff Liker Mike Rother Robert Austin where they are discussing [...]

I.E. and Kaizen

There is an interesting thread developing on the NWLEAN discussion group. Kris Hallan, a regular reader here, asked a great question about the contributions of the industrial engineering pioneers to what, today, we regard as “lean production.” This, in turn, sparked some debate about whether Taylor, the Glibreths, and others were actually following lean methods; [...]

10% Off Coupon from LEI

The Lean Enterprise Institute is offering 10% discounts in their book store, and is asking bloggers to pass that along. I am happy to do so. To use it, people just go to the Lean Enterprise Institute’s online Store at   http://www.lean.org/Bookstore/ and enter THANKYOU09 in the discount code field at checkout. The offer is [...]