Comments on: Metrics and Customers http://theleanthinker.com/2010/02/01/metrics-and-customers/ Thoughts and insights from the shop floor. Fri, 18 May 2012 16:29:24 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Drew Burke http://theleanthinker.com/2010/02/01/metrics-and-customers/comment-page-1/#comment-34705 Drew Burke Sun, 14 Mar 2010 01:15:38 +0000 http://theleanthinker.com/?p=1100#comment-34705 A customer centric philosophy, as you know, is the heart of lean and quality assurance principles. By focusing on reducing production costs (via inventory control, conformity control, personnel accountability, etc.) and producing quality products on time, a <a>company</a> will succeed. The customer is always right. Nice blog. I enjoy reading it. A customer centric philosophy, as you know, is the heart of lean and quality assurance principles.

By focusing on reducing production costs (via inventory control, conformity control, personnel accountability, etc.) and producing quality products on time, a company will succeed.

The customer is always right.

Nice blog. I enjoy reading it.

]]> By: Il meglio della blogosfera lean #24 — Encob Blog http://theleanthinker.com/2010/02/01/metrics-and-customers/comment-page-1/#comment-34634 Il meglio della blogosfera lean #24 — Encob Blog Sat, 06 Feb 2010 07:32:02 +0000 http://theleanthinker.com/?p=1100#comment-34634 [...] Metrics and Customers dal blog The Lean Thinker di Mark Rosenthal: Quando si misurano i tempi, chiedetevi: quale è l’esperienza dell’utente finale, cliente esterno, per lui un tempo è uguale all’altro, sia quello sprecato che quello a valore aggiunto in quanto non conosce i vostri processi interni (traduzione automatica) [...] [...] Metrics and Customers dal blog The Lean Thinker di Mark Rosenthal: Quando si misurano i tempi, chiedetevi: quale è l’esperienza dell’utente finale, cliente esterno, per lui un tempo è uguale all’altro, sia quello sprecato che quello a valore aggiunto in quanto non conosce i vostri processi interni (traduzione automatica) [...]

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