Robert Heinlein observed (through the HOLMES IV computer character in The Moon is a Harsh Mistress) that “humor” often centers around the misfortune of others. I’ll make this little story topical by hypothetically applying the “coaching kata”…
This wasn’t me, just something I witnessed. If only people would apply PDCA to real life… If I were coaching this guy, it might go something like this:
“What is your target condition?”
“To get to the gate for my flight.”
“What is your current condition now?
“In the TSA security checkpoint.”
“What obstacle are you addressing?
“The TSA wants to do a secondary screen on me, delaying my passage through the checkpoint.”
“What was your last experiment?”
“I raised my voice and became indignant, accusing them of not knowing what they were doing.”
“What result did you expect?”
“That they would understand they were wrong, and let me pass.”
“What actually happened?”
“A lot more TSA agents showed up, along with a police officer.”
“What did you learn?”
I think the trajectory is pretty clear from this point…
I really like this Mark, thank you for taking the time to share.
Nice simple example of the 5 questions! Love it! I once had a friend call me wanting me to empathize with her over her TSA experience. I was just grateful they didn’t arrest her.
I am also reminded of Dr. Phil… “How’s that working for ya?”
Meryl –
Don’t forget Dr Phil’s “What the hell were you THINKING?”
His version, I think, of “What result did you expect?”
🙂