Jeff Liker: Is Lean a Waste Elimination Program or Striving for Excellence?

Jeff Liker asks (and answers) the title question in a great Industry Week blog article by the same title.

One of the biggest obstacles we in the lean community need to overcome is our own inertia around “Lean is a process for finding and eliminating waste.”

In the article, Liker brings up a point that is often lost on us: Looking for the problems and negative things kills morale.

The “waste” that you see is the result of underlying issues and culture. Stop overproduction in one place, and it either returns or pops up elsewhere because the underlying reasons for it were never addressed.

Operations that are not operating at a high level of lean typically are lacking underlying process discipline, which leads to these problems and they proliferate daily as the company is in a constant firefighting mode. Trying to eliminate waste in the current system and culture is like identifying and fighting problems—it is debilitating and a losing proposition.

[Emphasis added]

I bolded that phrase for a reason.

We aren’t talking about a technical implementation here. We are talking about a shift in the underlying culture – the habitual ways people interact with one another, with the process, respond to challenges and problems.

Today we have, thanks to Jeff Liker and a few others, an excellent picture of an ideal version of Toyota. We know what it looks like.

Getting there is an entirely different proposition, as most companies that have tried this stuff know first hand. It is hard.

What is beginning to emerge, though, is that the thinking pattern that is learned through solving these problems the right way (vs. just implementing tool sets) is the same thinking pattern required to shift the culture.

It is hard. You have to do the work. But the way to get there is emerging.

Flipping Tires

A couple of weeks ago I was talking listening to the owner of a medium-sized manufacturing company as he shared his experience of various “lean” consultants, books, etc.

One of the stories he told was about a kid at football practice. (For my European readers, this is about “American Football.”) The coach had the linemen doing drills that involved flipping over large tractor tires.

Over and over. Wax on, Wax off.

Of course, they weren’t just doing it to flip over big tires. They were learning to get leverage, use the strength of their legs, and the motions of managing momentum.

The kid, though, was complaining about flipping tires and wondering why they just didn’t play.

The danger here is we have people doing the equivalent of sitting in the bleachers watching this football practice. “Ah – they flip tires. We need to flip tires too.”

Right thing, but no context.

What this business owner was, correctly, objecting to was consultants coming in and putting people through tire flipping drills without giving them context… the why? of doing it.

Worse, they had not distinguished between flipping tires and playing the game.

Of course in our continuous improvement worlds, we have to play the game every day, and usually work on our development at the same time.

Still, we need to be clear what things we are doing to facilitate practice and learning, and what it looks like when we are “just doing it.”

Here is a test: Which of these is different from the others:

  1. Hoshin kanri
  2. Kanban
  3. Toyota kata
  4. Standard work
  5. Value Stream Mapping

This may be controversial, but I don’t think “Toyota Kata” belongs on this list.

Toyota Kata is flipping tires. Yes, we are practicing on the field, usually during the game, but it is a method for practice.

The book Toyota Kata and most of the materials out there describe that practice in the context of production systems and process improvement. That works because these are physical processes, and we can see and measure our results.

But Toyota Kata is about learning a habitual thinking pattern. It is the same thinking pattern behind Hoshin kanri. And standard work. And Value stream mapping. And kanban. And leadership development itself.

It is the same thinking pattern behind successful product development, entering new markets, and taking on personal growth and challenge. It is the same thinking pattern behind cognitive therapy.

Don’t confuse Toyota Kata with part of the system. It is how you practice the thinking behind any system (that works). (The same thinking patterns are behind Six-Sigma, Theory of Constraints, TQM, pure research, Toyota Business Practice, Practical Problem Solving, the list goes on.)

The confusion comes in because, in practice, Toyota Kata looks like a tool or part of the system itself. We teach people the theory behind it standard work; we teach people the theory behind Toyota Kata. We go to the shop floor and put it into practice.

The difference is that the standard work is intended to stay there, as a work environment where it is easier to:

  • Define the target condition.
  • See the current condition.
  • Detect obstacles as they occur.
  • Quickly implement isolated changes as experiments and see the results.

Standard work gets into place out of necessity because batching and arbitrary work cycles would be an early obstacle to seeing what is going on.

Kanban does the same thing for materials reorder and movement.

Value stream mapping is a structure for applying the thinking that TK teaches a higher operational context.

Hoshin is a structure for applying the thinking that TK teaches to a strategic context.

I could go on listing just about all of the things in the so-called “toolbox.”

The kids were flipping tires to develop the fundamental skills and strength required for blocking and tackling.

Toyota kata is a structure to develop the fundamental skills required to use any of the “lean tools” correctly.

Hopefully this generated a little thought. Comments anyone?

David Marquet: Turn The Ship Around

A while back, Mike Rother sent around a link to a sketchcast video of a U.S. Navy submarine skipper talking about the culture change aboard his submarine, the USS Santa Fe. I posted and commented on it below, in “Creating an Empowered Team.” If you haven’t watched it, do so now so you have context for the rest of this post.

Since then, I found other presentations by Capt Marquet (pronounced, I have learned, “mar-kay”), read every post on his blog, then bought and read his book Turn the Ship Around.

His message is compelling, and I have been digesting and integrating it for a couple of months now.

The Empowerment Movement

Back in the late 80’s and early 90’s there was a big push for “empowerment” and the idea of “self directed work teams.”

Supervisors and managers were re-titled as “coaches.”

Work teams were told they were expected to self-organize to accomplish the work at hand.

I suspect this was yet another case of “benchmark and copy” – observing the attributes of high-performance organizations and trying get the same results by duplicating the description. “They have self-directed work teams, so let’s tell our work teams to self-direct.”

In the classic words of Dr Phil… “How’s that workin’ for ya?”

I have worked with, and in, a few organizations with a very bad taste for their past experiments with “empowerment.”

The Difference between “Involved” and “Committed” Leadership

Obviously some organizations have succeeded at creating work environments where work teams know what has to be done and do it. If that weren’t the case, there wouldn’t have been anyone to benchmark and copy.

Capt Marquet’s book gives us a first experience account of a leader who resolved to change the climate of his organization. Admittedly, he did so out of perceived necessity. (Read the book to get the full story!)

Today, though, when leaders say they are “committed” they usually mean they are willing to fund an effort, allow someone else to carry it out, get updates, and give encouragement. That might work for starting a subsidiary, but it doesn’t work for changing “how things get done.”

What we are talking about here is developing the competence and capability of the organization, step by step, individual by individual, as the primary daily work of leadership.

Capt Marquet describes his struggles, setbacks, how hard it was at times, and the long-term reward of his efforts – unprecedented promotion rates or personal successes among his former officers and crew in the 10 years following his time in command. His primary role was developing people. They happened to be the crew of a nuclear powered submarine.

Over the next few posts, I am going to explore the correlation between David Marquet’s leadership development model and Toyota Kata. Stay tuned.

In the meantime, read the book. It’s an easy read and worth your time.