00:00 Introduction
00:22 Seven Million Euro
02:16 What is Culture?
04:22 Culture is an Emergent Property
04:50 How do People Learn the Culture?
07:22 Wrap-up, What is Culture?
08:12 A Continuous Improvement Culture
10:18 Assumptions Shape the Culture
11:44 Understand Your Intention for the Culture
12:58 Consistent Skills in Excellent Organizations
14:28 Changing the Culture
18:13 Purpose of Practice Routines
18:44 Practice Routine 1: The Improvement Kata
24:29 The Importance of a Coach
26:34 Developing New Skills
28:03 Practice Pattern 2: The Coaching Kata
30:48 The Five Questions
33:58 The Toyota Kata Hypothesis
35:52 Q&A
40:22 Wrap Up