Skip to content

Tag Archives: Customers

Queue Management

Sunday, July 13, 2008

Although my experience of late has been with a particular “red tail” airline (soon, I hear to be part of the “triangle” airline..), this applies to any service counter.
I fly a lot. As such, I find myself in front of the Sea-Tac airline counter a lot. So much that I recognize most of the people [...]

Filed in General | Also tagged | Comments (2)

Adventures in Airline Travel

Monday, December 10, 2007

Today I flew from my home in the Seattle area to New York’s La Guardia airport. This seems to nearly always be an adventure, but this one was unusual, so I wanted to comment on the customer’s perspective.
The flight routed through the airline’s major hub in Minneapolis (MSP) (so now you know which airline if [...]

Filed in Quality | Also tagged | Comments (1)

Think From The Customer’s Perspective

Sunday, August 12, 2007

I was browsing my web email, and I saw an ad for web hosting. The ad was actually set out pretty well because I remember the two pieces of key information: Web hosting for $9.95 a month (free domain, etc.) and the prominent text on the ad: “Superpages.com”
Well, I suppose the ad authors can be [...]

Filed in Quality | Also tagged | Comments (0)

A Quality Story

Sunday, August 5, 2007

On a cloudy morning a few years ago I started my truck, turned on the headlights and noticed one of them was not working. While changing a headlight isn’t that big a deal, I needed a state safety inspection anyway, and I really didn’t want to mess around under the hood.
So I called the auto [...]

Filed in Quality | Also tagged , | Comments (0)