While the dentist was looking over my x-rays, he saw something he would like checked out by a specialist. He used words like “sometimes they..” and “might be…” when describing the issue he saw.
I get a referral. The information on the referral slip is the name of the referring dentist (which I can’t read), no [...]
This news piece,
America’s Best Hospitals: The 2009-10 Honor Roll, originally got my attention because I hoped someone might be actually be paying attention to the things that make a real difference in our national debate about health care.
Unfortunately, it looks like more of the same.
This survey looks at things like technical capability – what [...]
House Dems want to tax the rich for health care – Yahoo! News
The health care debate in the USA is increasingly focused on how to pay (meaning who will pay) to operate a dysfunctional system with costs out of control.
I fully acknowledge that in government circles, this is about the only thing they can [...]
The last post got way too long, and I wanted to get it out there. But of course, there are afterthoughts.
At a level higher than simple process chaos, overburden hits the entire organization when perceived demand is significantly greater than perceived capacity.
As I noted in the earlier post, segregating what should be routine from the [...]
Corrie van den Hoek, a regular reader and correspondent from The Netherlands, is working on applying kaizen in the health care industry. She left a comment on ‘The White Board’ asking my thoughts on the concepts of mura and muri in the health care field.
I think it is first important to define the terms because [...]
A little over a month ago I had an opportunity to spend about 4 hours in a small-group session with Steven Spear. For those readers who don’t already know, Steve is a researcher and practitioner who has made his name in understanding the Toyota Production System as Toyota actually does it.
He first came to the [...]