I am in the process of (finally!) reading Mike Rother’s great book Toyota Kata. The book has already gotten great reviews out there, and I am not going to contribute a lot more to that dialog except to say I think it is the first substantial addition to community knowledge about TPS since Steven Spear [...]
If I had a category for “What are they thinking?” I would probably tag this post with it. Patient has an eye exam that is covered by her health insurance. The doctor’s office bills the insurance company. The insurance company disallows $29.32 in charges because they are above a contractual amount. The insurance company sends [...]
Grassroots Innovation: Business is Like Swimming, Not Running Let’s take Greg Eisenbach’s totally on-target analogy and expand just a bit. Greg points out: …a world class swimmer is only 9 percent mechanically efficient. This means 91 calories out of 100 in swimming are lost due to friction. For the non-world class swimmer the best way [...]
I guess four months into this, it kind of makes sense to talk about waste. But rather than repeat what everyone else says, maybe I can contribute to the dialog and toss out some things to think about. Identifying / Seeing Waste. Taiichi Ohno had 7 wastes, a few publications say 7+1. I have always [...]
