If I had a category for “What are they thinking?” I would probably tag this post with it.
Patient has an eye exam that is covered by her health insurance.
The doctor’s office bills the insurance company.
The insurance company disallows $29.32 in charges because they are above a contractual amount.
The insurance company sends a check for $29.32 to the patient to cover the disallowed charges when she gets the bill from the doctor for the balance.
Do I even need to frame a “Why?” question here?
I think it stands on its own.
Just scratching my head.
Yes, I saw the statements and the check with my own eyes.