The Messy World of Dealing With People

Jim’s recent comment about his job having a heavy dose of psychology certainly rang true with me. Even Deming acknowledged this in his discussions on “Profound Knowledge” (which is at the core of the TPS even though we use different words).

This article The most common pitfalls that new tech managers face is about leadership in the I.T. world, but the issues are actually common to leadership in any technical function – including those of us who started out as kaizen event leaders or trainers. The skill set is different, and is rarely considered (and almost never developed) prior to promoting someone. So – if you are in this situation, read the article then look in the mirror.

This article Why Do Rational People Make Irrational Decisions ties in with my previous post about Blame vs Accountability. It might help answer the question we all ask sometimes: “What were they thinking?”

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