Greetings from Gate 29 at GSO.
I was supposed to be in Atlanta by now, but the plane had an earlier maintenance problem.
I actually got to the gate just before they closed the door on the previous flight.
I knew the outbound was running behind schedule, and I would likely miss the connection to Atlanta, so I asked the logical question:
“Are there any seats on this flight?”
“Yes, but it would be a $50 fee.”
“I’m likely to miss my connection, it is going to cost you at least $100 to put me up in Atlanta.”
(attention turned to someone else)
So… I am now rebooked in a first class ticket on a flight to Seattle in the morning.
Had a great kaizen week, I’ll share over the weekend.