This post was inspired by today’s Dilbert cartoon:
“Best practices” usually means copying the mechanics of what successful companies do, and trying to shoehorn them into your processes and culture.
For example, lots of companies “benchmarked” Toyota for decades, and never really gained understanding of the underlying culture and thinking.
Other companies, even today, struggle to try to find working examples of improvements applied to their exact industry and circumstances.
This is an especially deadly combination when they have a culture where experts (or their bosses) provide the solutions, and they simply have to carry them out. Where creative thinking has been effectively stamped out (at least around how the business is run), it is hard to get people to quickly embrace what “empowerment” really means.
Dogbert is selling a quick fix that doesn’t require the client to engage in struggle, hard work, or learning to think for himself. (In the case of THIS client, that is probably appropriate. )
I’m going to resist the temptation to add a lot more to this one right now.
Happy New Year.