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Tag Archives: Organizational Learning

Giving A Plant Tour

Wednesday, August 29, 2007

When one of my operations at “a previous company” started to really show some results, they began to get a lot of requests for tours from other groups. Obviously they are not in the business of giving tours, and these requests were beginning to impact on their time. Here are some guidelines I gave them [...]

Filed in People Development, Quality | Also tagged | Comments (0)

Do Your People Solve the Problem or Work The System?

Tuesday, August 28, 2007

This
article by Anita Tucker and Amy Edmondson at Harvard highlights a problem that is as common on the manufacturing floor as it is in the hospitals they studied:
When people encounter a problem that stops their work, they work the system, get what they need, and continue their work.
A lot of people call this initiative, [...]

Filed in Interesting Reading, Quality | Also tagged , | Comments (3)